Conversational Capacity®
When challenges or conflicts arise, keep communication constructive
It’s no secret that honest and open conversations foster teamwork, progress, trust, and just about everything else positive in the workplace. However, poor communication derails important initiatives, wrecks morale, and torpedoes projects.
As a result of Conversational Capacity®, people can find the best solutions and make informed decisions, even under pressure, by engaging in constructive, learning-focused dialogue when challenging topics or conflicts arise. Then complex exchanges become learning opportunities, and unfocused meetings become incubators for innovation.
Conversational Capacity: Unlocking the Keys
A person or a team’s Conversational Capacity is their ability to engage in open, balanced, nondefensive dialogue about complex subjects and challenging circumstances. It is also where innovation is born.
Learners learn the following through Conversational Capacity:
- Awareness: Recognizing when fight-or-flight reactions prevent real listening and create discomfort in others allows learners to respond more intentionally to challenging conversations.
- Mindset: The most significant opportunities for insights and growth are exploring diverse perspectives and listening to opposing views.
- Skillset: Four behaviors are essential to Conversational Capacity: two that build genuine candor and two that make curiosity. Balancing candor and curiosity creates the conversational sweet spot.
Delivery Options to Meet Your Needs
We can deliver Conversational Capacity in-person, as virtual sessions, as part of a learning journey, or delivered in a self-directed online or moderated online version, so your managers can learn the methodology wherever they are and whenever they have time.
Business communication can be a driver or a derailer
Over 80% of U.S. workers report feeling stressed because of ineffective company communication, and 63% have wanted to quit since it interfered with their ability to do their jobs.
The productivity of companies with better relationships and communication is 20% higher, the profitability is 21% higher, and the absenteeism rate is 41% lower.
Your workplace's potential is unlocked by
good listeners and communicators
Conversational Capacity is the foundation for a positive and productive workplace. It redirects energy wasted in unproductive exchanges into channels that benefit the enterprise and its people.
Are you ready to get started?
Learn how we can help your leaders become more effective communicators by contacting us today.