Legendary Service®
Building customer loyalty one interaction at a time through exceptional service
Every day, interacting with customers presents a chance to establish or jeopardize consumer loyalty. Even though many organizations understand customer service’s role in attaining success, it is always striking when we come across top-notch service. Our Legendary Service® program instructs your executives and frontline workers on delivering exemplary customer service that will keep your inner and external consumers returning and offer a competitive edge to your company.
Deliver legendary service as a competitive advantage
Customer service is crucial to the success of your business. However, creating a service-oriented culture within your organization can be challenging. As a result of our Legendary Service program, your organization’s customers will become raving fans and gain a competitive edge. Your organization will receive the following benefits from the Legendary Service course:
- Developing a service-focused vision, values, and behaviors
- Customer segmentation based on needs and wants
- Empowered employees build great customer relationships
- Revenue increases as a result of increased customer loyalty
Delivery Options to Meet Your Needs
We can deliver the Leading Virtually course as three virtual sessions so your managers can learn how to lead their remote teams more effectively wherever they are and whenever they have time.
1 Day Instructor-led Course
The Legendary Service in-person experience is a one-day course to define individuals’ personal service vision, identify customers’ needs and wants, learn and practice skills for building customer satisfaction and loyalty, and develop strategies to empower themselves and create an action plan.
Prework: LAUNCH — Engaging prework assignments, including an assessment, which explain key Legendary Service concepts
Day 1 Morning: LEARN — Activities that guide participants as they develop a customer map and rate the level of service they provide
Day 1 Afternoon: PRACTICE — Allows participants to reflect on their level of commitment to customers and has them record action plan ideas
Day 1 Afternoon: APPLY — Explores the challenges to offering solutions and gaining agreement and strategies for overcoming those obstacles and guides participants in crafting an expression of appreciation and practicing its delivery
Post Work: APPLY — Set of micro-activities, including videos, interactions, and worksheets, that learners can access in moments of need to support ongoing learning, performance support, reinforcement, and custom learning journeys
Virtual Instructor-led Course
Legendary Service can also be delivered as three two-hour virtual sessions.
Prework: LAUNCH — Engaging prework assignments, including an assessment on Blanchard Exchange Learner Portal
Session 1: LEARN — Activities that guide participants as they develop a customer map and rate the level of service they provide
Session 2: PRACTICE — Allows participants to reflect on their level of commitment to customers and has them record action plan ideas
Session 3: PRACTICE — Explores the challenges to offering solutions and gaining agreement and strategies for overcoming those obstacles, and guides participants in crafting an expression of appreciation and practicing its delivery
Post: APPLY — Set of micro-activities, including videos, interactions, and worksheets, that learners can access in moments of need to support ongoing learning, performance support, reinforcement, and custom learning journeys
Make sure your customers' experience isn't left to chance, and you don't lose them
Almost 80% of customers say a company’s experience is as important as its products or services. And 48% of consumers switched brands because of their customer service experiences in the past year.
A service-centric culture creates real business value
Clients are the essential element for a business. Firms that provide outstanding customer service understand that their personnel and the relationships they form with their customers are invaluable. They create an environment focussing on customer service, appreciating that it begins with how staff interact internally and extends to external clients. They authorize their staff with the freedom to take charge, solve issues, and surpass client anticipations, contributing to higher client dedication, involvement, imagination, and sales.
Enhance customer loyalty
Customers who are satisfied return to buy more and refer friends and family to your organization.
Reduce the cost of sales
Knowing your customers' needs and wants can result in substantial savings.
Promote social referrals
You can generate powerful word-of-mouth advertising through social media by engaging your customers.
Boost morale and collaboration
The best way to improve and develop innovative solutions is to listen to your customers.
Are you ready to get started?
Learn how we can help your leaders become more effective communicators by contacting us today.
