Learn to Hold Smart Conversations
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THE COSTS OF POOR COMMUNICATION ARE SIGNIFICANT: DERAILED INITIATIVES, WRECKED MORALE, AND THE FAILURE OF 20% OF PROJECTS.

Blanchard’s new Conversational Capacity program teaches people the mindset, process, and skills to have open, balanced, non-defensive dialogue about difficult subjects. When this happens, people reach the sweet spot: a place where difficult exchanges turn into learning opportunities and unfocused meetings become innovation incubators.

Leaders spend about 80% OF THEIR WORKDAYS COMMUNICATING1 . But… On average, a person listens with only about 25% EFFICIENCY2

For getting the desired results, leadership is a necessity. Leadership enhances the productivity and efficiency of the teams to provide direction for overcoming obstacles.

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Conversational Capacity redirects all the energy wasted in unproductive exchanges into channels that benefit people and the enterprise.

ENGAGES EMPLOYEES

When people have honest and meaningful conversations, morale rises and the workplace buzzes with enthusiasm.

SPURS INNOVATION

People share ideas. Colleagues contribute. The original idea evolves into a great one. That’s how innovation happens.

IMPROVES PRODUCTIVITY

The gap between what people say and others hear closes. Miscommunication and misunderstandings evaporate, and work gets done.

The Ken Blanchard Companies’ Conversational Capacity is a simple model that teaches people how to engage in constructive, learning-focused dialogue when challenging topics or conflicts arise, so they can make informed decisions and find the best solutions, even under high pressure. The program focuses on creating awareness, mindset and skillset required to hold conversations that drive success.

That’s where difficult exchanges turn into learning opportunities and unfocused meetings become innovation incubators.

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Help your leaders develop a foundational competence for success in these unprecedented times, and to succeed in the new future of work.

1 How Much of Our Workdays Do We Spend Communicating?

2 ‘Active Listening’: the Key to Strong Workplace Relationships, Productivity, and Personal Empowerment