DID THEY COMPLIMENT YOUR LEGENDARY SERVICE YET?
Think of yourself as the customer. Wouldn’t you expect a great service offering? Or people who could interact and take care of your needs just as they would for their internal staff? Most companies believe that customer service is the prime focus of any business that can render success. Our Legendary Service® training program is designed to equip your managers and front-line service providers with the right tools to talk to both internal and external customers and make a great impression. This can offer a competitive edge to your business.
IT COSTS 6-7 TIMES MORE to attract a new customer than it is to retain an existing customer.*
89% OF CONSUMERS began doing business with a competitor following a POOR CUSTOMER SERVICE EXPERIENCE.**
THE MERITS OF
The growing pulse of any business is the customer. Undoubtedly, companies who can demonstrate a great customer service are most valued and referred to. The relationships you build with customers can become assets for the long-term. It’s crucial to build a service-oriented culture that can let your employees to resolve customer issues, minimize costs, drive improvements and augment customer loyalty and engagement.
A referral is a result of a satisfied customer who is willing to share about your products and services to their community.
DECREASE THE COST OF SALES
If you develop the uncanny ability to understand the motivation and needs of your customers, then you can save the costs of acquiring and retaining them in the long-term.
TURN THEM INTO FANS
When customers are satisfied, they can turn into your biggest fans and advertise about your business effortlessly over the social media.
FEEDBACK IS NECESSARY
Customers offer unsolicited feedback, but it can act as a boon to improve your services and innovate solutions to cater to them better.
HOW TO DELIVER
Our Legendary Service Training Program is designed to provide a competitive edge to your company by delivering great customer service that goes beyond the ordinary.
Drawing from years of experience and research, working with companies who are service-oriented, Legendary Service® is developed as a fast-paced, interactive Training module that can help your A-line managers and other employees to create an alignment around the business’s vision and values that can generate a great service offering.
The core beliefs of manager and their teams around the way they serve others and impact behaviors can be learned and changed. As they learn deeper aspects such as self-care, they become more capable of taking care of their customers. And they serve different customers as per their needs.
Ready To Get Started?
The Legendary Service program is a one-day workshop for service providers, who interact with internal and/or external customers, and a half-day workshop for managers, who will act as service champions within your organization. Delivered face-to-face or virtually, this program takes your customer service from good to legendary.
*2011 Customer Experience Impact Report, Oracle
**White House Office of Consumer Affairs